Context
During a summer internship in the quality department of a home-appliance manufacturer, I worked on the built-in oven and hob assembly lines. Every finished appliance goes through an automated electrical safety test where the tester compares leakage, current and voltage readings against model-specific tolerance limits.
The problem
Some good products were being flagged as defective because the tester was using the wrong limits, which loaded the repair area with units that did not need repair. Fixing it meant checking and correcting the reference data used by the testers.
What I did
- Recalibrated and updated the SPC safety testers on the oven line using the testing software.
- Collected the test specifications of the product range into a single Excel workbook and compared them with measured values to find the inconsistent entries.
- Documented the discrepancies in a report so they could be corrected at the source.
- Applied 8D problem solving and root cause analysis, and took part in Kaizen and 5S activities to improve workstation layouts and line throughput.
Quality checks on appliance lines
Working on the line gave me a practical view of how quality is built into appliance manufacturing. Typical checks include:
- Electrical safety testing (current, voltage, leakage) and functional tests of every unit.
- Dimensional checks with gauges and CMM measurements of brackets, panels and door glass.
- Visual inspection of stainless-steel panels, trims and frames for scratches, dents and alignment.
- Door and panel gap measurements, and flatness checks of wire shelves.
- Life-cycle tests (repeated door and control operation) and tensile tests of fastened parts.
- Defect recording at the end of the line, so repeated defects trigger a stop and a root-cause review.
Recurring defect families in assembly, such as misaligned door glass, scratches during handling, off-centre control knobs, valve alignment and packaging damage, are usually solved by a mix of fixture changes, handling instructions and supplier feedback.
What I took away
A tolerance is only as good as its source. Tracing a symptom (false rejects) back to its root, and documenting the fix clearly, is where quality engineering creates the most value.

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